1-Year Warranty Policy for Watches
Thank you for choosing a Mashroo watch! We are committed to providing you with high-quality timepieces that are built to last. To demonstrate our confidence in our products, we offer a comprehensive 1-year warranty that covers internal defects and manufacturing issues relating to wire protection. Please review the following warranty policy details:
Coverage: a. Internal Defects: Our warranty covers any internal defects that may arise during normal use of the watch. This includes malfunctions or failures of the watch movement, hands, dial, or any other internal components. b. Manufacturing Warranty for Wire Protection: We guarantee the durability and integrity of the watch's wire protection system for a period of 1 year. If there are any defects or issues with the wire protection that occur within this timeframe, we will repair or replace the affected parts.
Exclusions: a. External Damages: This warranty does not cover damages caused by accidents, misuse, neglect, improper handling, or any other external factors. b. Water Damage: Our warranty does not cover water damage, unless the watch is explicitly labeled as water-resistant or waterproof and used according to the specified guidelines. c. Unauthorized Repairs: Any repairs or modifications conducted by unauthorized personnel or service centers will void the warranty.
Claim Process: a. Within the warranty period, if you encounter any issues covered by the warranty, please contact our customer service team through our designated channels (provide contact details). b. Our customer service representatives will guide you through the warranty claim process, which may involve assessing the issue, determining the appropriate course of action, and arranging for repair or replacement. c. Please note that you may be required to provide proof of purchase, such as the original receipt or order confirmation, to validate your warranty claim.
Repairs and Replacements: a. If a defect covered by the warranty is identified, we will, at our discretion, either repair the watch or replace it with a similar model of equal value. b. The repair or replacement will be performed free of charge, including any necessary parts and labor costs. c. Please note that in the case of a replacement, the original warranty period will still apply, starting from the date of the original purchase.
Limitations: a. Our warranty policy is applicable only to watches sold by Mashroo and is non-transferable. b. This warranty is valid only in the country of purchase and may not be enforceable outside of that jurisdiction.
By purchasing a Mashroo watch, you acknowledge that you have read, understood, and accepted the terms and conditions of our 1-year warranty policy. This policy is in addition to any other rights you may have under consumer protection laws in your jurisdiction. Should you have any questions or require further clarification, please do not hesitate to contact our customer service team.