Shipping & Delivery Policy
mashroo.ae is committed to deliver your order with good quality packaging within given time frame. Our current turn around time is in the range of 3-4 working days depending on your area of delivery . We ship throughout the week, except Fridays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reliable shipping & logistics companies.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the delivery charges would be 15/- aed for the full order.
FREE SHIPPING-on orders above Dhs. 250/-
Our prices are all inclusive. All taxes are included with the list prices.
How long does it take for an order to arrive?
Orders are dispatched within 1 to 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 3 to 4 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +971 52 885 1444 (**whatsapp available too ) or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.